Frequently Asked Questions
Everything you need to know about your VikenPlan fashion experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-15 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to initiate a refund or exchange for a different size.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart, as our fits range from slim to oversized depending on the collection.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, VikenPlan is committed to ethical fashion. Over 80% of our current collection is made from organic cotton, recycled polyester, or sustainable Tencel fibers.
Can I track my package after it ships?
Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.